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FAQ

Artwork, photo prints & paintings

Does the artwork come with a hanging system?

Nails and screws are not included with your artwork, allowing you to choose the hardware best suited to the nature of your wall and your display space.

However, an aluminum rail hanging system is available. Both discreet and refined, it provides secure mounting and an elegant presentation. You can select this option when configuring your order.

How to care for your artwork – Photos under Plexiglass, on Alu Dibond, or on Canvas?

To preserve the beauty and depth of your artwork, gently dust it with a soft, dry cloth, ideally microfiber.

Avoid cleaning products containing alcohol or ammonia, as well as applying excessive pressure when wiping. These precautions help preserve the colors and delicate finishes over time.

What types of artwork are suitable for the kitchen or bathroom?
  • In the kitchen

Choosing the ideal medium depends on where your artwork will be displayed. As a general rule, all our finishes can be installed in a kitchen, provided they are kept away from heat sources (oven, stovetop). For areas more exposed to heat or splashes, choose metal prints, which feature a durable protective coating and are easy to clean with a soft, slightly damp cloth.

Avoid contact with acidic or abrasive products, which could damage the surface or alter the colors.

  • In the bathroom

Works featuring photo paper or plexiglass are generally not suitable for humid environments. For a bathroom, we recommend moisture-resistant media instead, such as direct printing on Alu-Dibond, known for its stability and durability.

Do you use vegan inks?

Traditional photographic prints contain certain animal-derived components, including gelatin. By contrast, our Fine Art prints on Hahnemühle paper are made with 100% vegan inks that are environmentally friendly and of museum quality.

Our art canvases, available in matte or glossy finishes, as well as our dye-sublimation textile prints, are also printed with vegan inks.

What are the delivery times and conditions?

Each artwork is printed to order, then carefully packaged and shipped to many countries around the world.

Estimated delivery times vary depending on the destination. Tracked delivery takes 4 to 6 business days in Europe, 7 to 9 business days in North America, China, and Japan, and 10 to 12 business days in Saudi Arabia, the United Arab Emirates, and Qatar.

Which regions do you ship your artwork to?

Our works are shipped internationally, according to the following geographical zones:

Zone 1 — Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Zone 2 — Overseas and European territories

Guernsey, Jersey, Canary Islands.

Zone 3 — Americas

Argentina, Brazil, Canada, Costa Rica, Mexico, United States.

Zone 4 — Asia and the Middle East

Saudi Arabia, Bahrain, China, South Korea, United Arab Emirates, India, Japan, Malaysia,
Qatar, Singapore.

Zone 5 — Oceania and Africa

South Africa, Australia, New Zealand.

May customs duties or taxes apply?

Yes. For deliveries outside the European Union, customs duties, local taxes, or import VAT may apply in accordance with the regulations of the destination country. Any such charges are the recipient’s responsibility.

Can I modify or return an artwork after ordering?

Each artwork is made to order, according to the options you selected (format, finish, medium, framing, etc.). In accordance with European distance-selling legislation, personalized items cannot be canceled or returned once the order has been confirmed.

As your creation is printed on demand and made specifically for you, it cannot be returned or exchanged, except in the event of a manufacturing defect or damage occurring during transport.

If you notice a problem upon receipt, please contact us promptly so that we can assist you and offer a suitable solution.

Photo poetry book

What is the content of the photo-poetry book?

This book consists of poems accompanied by images from the same series. The texts are inspired by real life
It is a 72-page book, printed on demand with particular attention to detail, offering an exceptional visual and tactile experience.

It features an elegant hardcover, 80 g/m² glossy coated paper, and a bright aesthetic that celebrates simplicity and universality.
Translated into nine languages, this book connects cultures around a universal message: never lose hope.
As soon as your payment is confirmed, a digital version is sent to you by email, offering a first encounter with your work before it is printed.

What are the delivery times and conditions?

All our photo books are printed on demand, ensuring careful production and rigorous quality control before shipping.

Delivery is available to most countries worldwide. However, some destinations are not served.
Shipments cannot be made to the following countries and territories:

Europe and associated territories: Belarus, Russia, Ukraine, Saint Pierre and Miquelon, Crimea region.
Middle East: Iran, Syria, Yemen Arab Republic.
Africa.
Latin America: Cuba, Venezuela.
Central and East Asia: Republic of Turkmenistan, North Korea.
Unserved islands: Johnston Island, Wake Islands.
All countries at war

Estimated delivery times:

  • For deliveries within the European Union (EU), the estimated delivery time is: 10 to 12 business days
  • For deliveries to other countries worldwide, the estimated delivery time is: 12 to 15 business days

Merchandise collection

What is the merchandise collection?

Inspired by light, serenity, and movement, the collection offers clothing designed to provide comfort, softness, and confidence, with a natural, soothing aesthetic. Each piece explores the balance between material, color, and form, accompanying you through life’s moments with simplicity and elegance.

What materials are used?

Our creations combine natural and recycled materials, chosen for their quality and environmental friendliness:

  • Organic cotton: soft, breathable, and comfortable to wear.
  • Recycled fibers: for enhanced durability and a reduced environmental footprint.

All products comply with European standards (REACH, GPSR) and are guaranteed to be free from harmful substances.
♻️ To preserve the quality of recycled textiles, cold, gentle washing is recommended.

Where are the products in the collection made?

Our production partners are carefully selected for their expertise and commitment to quality and ethical practices.
Depending on the product types:

  • Organic cotton clothing (sweatshirts, organic T-shirts):
    Primarily made in Bangladesh and Latvia.

What are the delivery times and conditions?

All products are made to order.
Estimated delivery times:
For deliveries within the European Union (EU), the delivery times are as follows: 5 to 7 business days

For deliveries to countries outside the European Union (non-EU), the delivery times are as follows: 8 to 10 days in North America, China, and Japan; 12 to 15 business days in Saudi Arabia, the United Arab Emirates, and Qatar..

Shipping costs are indicated at checkout.

Customs

For international deliveries, customs fees or local taxes may be applied by the authorities of the destination country.These additional charges are the sole responsibility of the recipient.

Any questions?

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